Return Policy

RETURN - INFORMATION ON THE EXERCISE OF THE RIGHT TO WITHDRAW FROM THE AGREEMENT

As a consumer, you have the right to withdraw from the contract concluded in the Online Store within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can send the statement, for example:
- in writing to the following address: SOXO Sp. z o o, Sp.k; ul. Smolna 1A, 81-877 Sopot
- in electronic form via e-mail to the following address: sklep@soxo.pl

An exemplary model withdrawal form is included in Annex 2 to the Consumer Rights Act and additionally constitutes an annex to the Online Store regulations. You can use the model withdrawal form, but it is not obligatory.
To meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first.

If you have received the purchased item, please send it back or give it to us to the following address: ul. Smolna 1A, 81-877 Sopot, immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.

The provisions regarding the consumer contained in this communication shall apply from 1 January 2021 and for contracts concluded from that date also to the buyer who is a natural person concluding a contract directly related to his business, if the content of this contract shows that he does not have this person of a professional nature, resulting in particular from the subject of the business activity performed by him, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

You can return your parcel as follows:
1. With the help of our return assistant, you can quickly and easily return shipping:
Go to the return wizard
Just follow the instructions of the return assistant.

2. You can also print the return form: Return form
The completed form should be attached to the shipment.
The package with the returned goods should be sent to the return address given below. Shipments sent as cash on delivery will not be accepted.

SOXO
ul. Smolna 1A
81-877 Sopot
with the note RETURNS

Email address: sklep@soxo.pl

3. You will receive the money within a few days, maximum 14 days from the date of receiving the package.

COMPLAINTS

1. You can easily and quickly file a claim with the help of our wizard:
Go to the complaint wizard
Just follow the instructions in the claim wizard
2. You can also print and fill out the following complaint form: Complaint form
The completed form should be attached to the shipment; The package should be sent back to the address below.
Shipments sent as cash on delivery will not be accepted.

SOXO
ul. Smolna 1A,
81-877 Sopot
With a note: Complaint

email address: sklep@soxo.pl
3. You will receive the money within a few days, maximum 14 days from the date of receiving the package.
Shipments sent at the recipient's expense will not be accepted.